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Accessibility

We want all our guests to have an amazing experience every time they visit The Blackpool Tower.

This page has been designed to help you plan your visit and enjoy as many of our attractions as possible. 

Access and Facilities

The Blackpool Tower makes every effort to ensure that The Blackpool Tower Eye, Dungeon, Circus, Ballroom and other facilities are accessible to all of our guests.

Visitors with reduced mobility

Disabled access into The Blackpool Tower is via Bank Hey Street (opposite Primark).

Carers

One registered disabled carer is able to visit our attractions free of charge when the person they care for pays the full individual on-the-door rate.

Guide Dogs

Assistance/guide dogs are welcome in The Blackpool Tower but must never be left unattended.

There's plenty of pay & display car parks in Blackpool with designated parking for those with a disability:

  • Houndshill Centre
    Covered, multi-story parking adjacent to Blackpool Tower. Pay on return charges apply.
  • Central Car-parks
    Open air, ground level parking only 5 minutes' walk from us. Pay & display charges apply.
  • Street Parking
    Town Centre street parking is only available on short term basis.

Don’t forget to display a valid blue badge in your vehicle.

  • One registered disabled carer is able to visit our attractions free of charge when the person they care for pays the full individual on-the-door rate. The guest will need to provide official documented evidence of the disability or of registered carer status (for example, blue/orange badge, award letters, or carer ID). The free carer ticket is not available for special events held by The Blackpool Tower or 3rd party organisers.
  • If assistance is required with ticket purchasing, our Admissions team will be able to help.

  • Toilets with disabled access are available throughout the building including a Changing Places toilet.
  • Please be aware that all our disabled toilets require access by a radar key. Please ask a member of staff for assistance.

  • Large groups of guests with a disability visiting The Blackpool Tower are advised to contact our Front of House team - call 01253 622242 or email Guestservices.theblackpooltower@merlinentertainments.biz prior to your visit.
  • Otherwise, be sure to ask the team upon arrival for further advice about access and facilities

A limited number of wheelchairs are available for hire from our Buggy Park located on the ground floor, these are on a first-come, first-served basis.

A £10 refundable deposit is also required.

Wheelchairs are subject to availability; therefore, we would suggest that guests who need a wheelchair to travel around The Blackpool Tower bring their own for ease.

Building Lifts (Promenade entrance)

  • Brass Lift - Max 1360KG
  • South Lift - Max 1500KG

4D Cinema, Level 5 to Gift Shop and Arcade Promenade entrance

  • Max 400KG

Ballroom Main Entrance

  • Max 200KG
    For any limit exceeding this and you wish to visit the Ballroom, please ask for guest assistance on the day

Due to the age of the building, the lift door’s width can be restricted, only standard wheelchairs permitted.

Due to the age and design of the building, we do not permit electric scooters above the ground floor or into the attractions, you may leave them in our buggy park located on the ground floor and hire a wheelchair for a fully refundable deposit of £10.

Attraction Access

The Blackpool Tower building can accommodate all guests with a disability, with the exception of guests using mobility scooters. However, complimentary wheelchairs are available. Further information for each attraction within The Blackpool Tower can be found below.

  • The Blackpool Tower Eye and 4D Cinema can accommodate all guests with a disability, with the exception of guests using mobility scooters. However, complimentary wheelchairs are available.
  • Guests should be aware that the 4D Cinema may startle guide dogs, due to the sound level of the film. 
  • Please note, the 4D Cinema is a highly sensory experience, using a number of effects including strobe lighting, sound, wind, rain, snow, vibrating floors, and various moving lights. Once at the 4D Cinema this can be bypassed by speaking to a staff member, and exiting through the back of the Cinema.
  • At peak times, there may be long queues for the Tower Eye experience. There are seats available at intervals, however if you are unable to stand or wait for an extended period of time, please contact our Guest Services team in advance via Guestservices.theblackpooltower@merlinentertainments.biz or send a message via our Facebook page for further advice.

BOOKING CARER TICKETS

  • A helper or carer is welcome to accompany a disabled visitor without charge. Only one carer can receive free entry per guest
  • A carer ticket can be arranged by emailing Guestservices.theblackpooltower@merlinentertainments.biz
  • We will require documentary proof of disability on arrival

ACCESS

For wheelchair users:

  • The Blackpool Tower Dungeon is fully wheelchair accessible. Navigating around the Dungeon will be mainly through level pathways. However, due to the nature of the attraction, some floor surfaces are uneven
  • For safety reasons, we can only admit 1 wheelchair user per tour group
  • Wheelchairs are available at The Blackpool Tower to hire. Please speak to one of our admissions team when you arrive to assist
  • Please note that The Blackpool Tower Dungeon is not accessible by mobility scooter

For those with other mobility impairments:

  • We are a 90-110 minute walking experience and guests are required to stand for a majority of it
  • Seating is available in some shows, but due to the nature of the attraction and the demographic of groups we cannot guarantee priority seating

For those with autism and other neuro-diverse conditions:

  • We are not a scare attraction or a horror maze.
  • We are a highly sensory experience with dark spaces, loud noises, flashing/strobe lights, pungent smells and jump scares
  • If you cannot be subjected to strobe lighting, we would recommend you speak to a team member regards to this
  • At any point, during the tour, feel free to let a member of staff know if you or a member of your party needs to leave or take some time out

HIDDEN DISABILITIES

Please note we are trained to recognise the Hidden Disabilities sunflower lanyard here at the Blackpool Tower Dungeon and we have ear defenders should you or your fellow guests need them. Please talk to a member of staff at any point during the tour should you require any assistance. 

SUITABILITY

For children and young infants:

  • We recommend the experience is suitable for children 8 years and above, but this is at the discretion of the parent or guardian
  • Children under the age of 15 years must be accompanied by an adult 18 years and above

For pregnant women:

  • Pregnant women can take part in all 19 live shows at any time during their pregnancy that they feel confident to visit
  • The Drop Dead Drop ride is not suitable for pregnant women. Members of staff will be happy to show you alternative routes

For international visitors:

  • The tours are run only in English to cater to the vast majority of international visitors
  • Many non-English speakers still enjoy the sensory nature of our tours but may not experience the attraction in the same way as those proficient in English
  • Unfortunately, audio guides are not available at this time

RESTRICTIONS

Drop Dead Ride:

  • The minimum height restriction is 1.4 meters tall
  • Due to the position of the safety bar on the ride, there are some size restrictions that you must be aware of:
    > Torso - 29cm
    > Seat width - 44cm
    > Leg depth - 16cm
  • Guests with epilepsy are unable to ride
  • You must be free from:
    > Heart complaints or pacemakers
    > Broken limbs or have recently had surgery
    > Any other condition which may result in injury or complication from riding

Please note: You do not have to go on the Drop Dead ride, you can simply move onto the next section.

  • Due to the age and design of The Blackpool Tower Circus arena wheelchair spaces are limited, so we cannot guarantee availability.
  • Access for guests with a disability is available on the ground floor.
  • Please be aware that there is a limited amount of seating in The Circus that does not require the use of steps to gain access.
  • Please contact The Circus team prior to your visit if you will require assistance.
  • Please note, the Tower Circus is a highly sensory experience, featuring a live band, recorded sound, various lighting effects, including strobe lighting, spotlights, moving lights and general show lighting.
  • Due to the age of the Circus Arena, VIP and 2nd Row seats are only accessible by ascending/descending approximately 14 steps.
  • Seats are not allocated in the Circus arena, we advise arriving up to 45 minutes before the show to secure the best seats. Please be aware, that there is a limited amount of seating the Tower Circus that does not require the use of steps to gain access. If you have specific requirements, please contact us using the information below.
  • For further advice please contact our Guest Services team in advance via Guestservices.theblackpooltower@merlinentertainments.biz or send a message via our Facebook page, where our team will assist you further.

  • The Blackpool Tower Ballroom can accommodate all guests with a disability, with the exception of guests using mobility scooters. However, complimentary wheelchairs are available.
  • There are six steps to the entrance of the Ballroom, but a chair lift is available for wheelchair users.
  • The Changing Places facilities are available on this level.
  • Unfortunately, the age of the building precludes wheelchair access to the balconies.

  • The Fifth Floor is accessible, with the use of a lift and no steps required to access the room.
  • Dependant on the event you are attending within the room, there may be various lighting in use, including flashing lights, moving lights and general show lighting.
  • There are disabled toilet facilities available close by to this room

About our Disabled Policy

Merlin Entertainments Group takes a responsible approach with regards to policies and procedures for guests with a disability visiting its attractions. In this respect, all UK attractions work to a group policy in order to maintain consistency of approach, and also to comply with the government’s Disability Discrimination Act 2004(DDA) and the Equality Act 2010 (EA) under which the Disability Equality Duty of the DDA continues to apply.

This guide has been produced to provide a full and realistic overview of our five attractions detailing access information, ride restrictions and the requirements for helpers. You will be able to assess your own abilities and make an informed decision about which attractions you are able, or wish to use.