Know Before You Go

Whilst legal restrictions will be lifted from the 19^th July, we want to ensure we can offer you the best possible experience.

We would like to reassure everyone that we are continuing to take the necessary measures to provide a safe and hygienic environment. The health and safety of our guests and staff is our absolute priority. We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. These include:

• Lower capacity – whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience
• We continue to highly recommend that face coverings are worn inside our attractions
• You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff
• Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
• You may still see increased ventilation and suggested spatial separation markings and other similar operating adjustments around the attraction

Please be assured that we work in close cooperation with the local health authority to support any direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

You will be able to find NHS QR code ‘check-in’ posters at key points around the attraction entrance and you are encouraged to scan the NHS QR code with your smartphone on arrival at our attraction. These QR posters can be scanned on the NHS COVID-19 smartphone App. 

We encourage all guests to check in with the NHS app which can be found at the attraction entrance. For any experiences where you will be eating or drinking, we will be collecting your details manually. 

Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction. Please do not visit without a ticket and book your tickets online to guarantee entry.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.

If you require any further assistance please get in touch with our Guest Experience Team via email at Guestservices.theblackpooltower@merlinentertainments.biz with your Name and Booking Number and we will assist you further. We anticipate high volumes over the next few days and appreciate your patience as our team works through all inquiries.    

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.