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At Merlin Entertainments our mission is to create truly memorable experiences and we place the utmost importance on the safety and wellbeing of our guests and employees.
We have introduced a range of new health and safety measures that seek to reduce the risk associated with the presence of COVID-19 that are in line with government advice and the requirements of local health authorities.
Some of the measures set out below may be clearly visible to you from the moment you arrive at one of our attractions and others require consideration from guests to help ensure everyone has a magical visit.
Before you arrive

Pre-book online
Pre-booking online is essential as there is reduced daily ticket capacity at the Blackpool Tower to allow for social distancing throughout.

Check our social pages first
Before leaving home, please check our website and social media pages for the latest information.

Cashless
We are now a cashless attraction. Please be ready to make on-site payments using a 'contactless' bank card.

Do not travel if you have symptoms
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your…
When you arrive

Face Coverings
All guests over the age of 11 are required to wear a face covering/mask whilst in the attraction.

Temperature Checks
Temperature checks are a condition of entry. Any person who is displaying a high temperature associated with fever will not be permitted into the attraction.

Social Distancing
Please follow our social distancing measures while visiting the attraction. Clear markers and signage have been installed to help guests maintain a safe distance from one another.

Enhanced Cleaning
We have introduced enhanced cleaning measures throughout the day, which seek to disinfect high-frequency touchpoints, such as service counters, flush handles, taps, door handles and lift buttons.
Hygiene measures

Hygiene Screens
We have installed new hygiene screens at many of our service counters and food stalls to help physically separate guests from team members.

No touching
We have adapted or suspended some experiences and facilities to ensure that social distancing is suitably maintained.

Hygiene Stations
Hand washing facilities and sanitiser stations are available throughout the attraction.