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Know Before You Go

PRE-BOOKING IS ESSENTIAL - Please pre-book tickets online before you visit the attraction.

CASHLESS ATTRACTION - We are a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card. 

Removal of Self-isolation Requirements – England:

With all COVID-19 restrictions ending in England on 24 Feb 2022, our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our attraction, including enhanced cleaning, hand sanitiser and increased ventilation. In our indoor attractions, key walkways or busier areas, guests will still see signage stating “Face coverings recommended”, which is in line with Public Health guidance and will be displayed at entry points into these areas. Those staff who may wish to continue wearing a face covering whilst working, most notably when in indoor locations, will have the option to do so. At Merlin Entertainments our guests and staff safety remain of paramount importance and we’ll therefore continue to monitor and review this situation.

If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit and contact us to rearrange your booking.

Frequently Asked Questions

Following a change in Government guidance, face coverings will no longer be required to visit.

Yes, if an employee has symptoms, or tests positive, they either work from home (if possible) or take sick leave for at least the recommended five days. We will continue to make lateral flow tests available at our UK attractions and corporate sites until current stocks are depleted. At Merlin Entertainments, the safety of our guests and staff remains of paramount importance and we’ll therefore continue to monitor and review this situation.

Ticket Information & Bookings

Whilst legal restrictions have been lifted, we want to ensure we can offer you the best possible guest experience. Please do not visit without a ticket and book your tickets online to guarantee entry.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.

If you require any further assistance please get in touch with our Guest Experience Team via email at Guestservices.theblackpooltower@merlinentertainments.biz with your Name and Booking Number and we will assist you further.

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.

Book with confidence

Book with confidence

At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge and you are covered in the event of:

  • The attraction you have booked being closed
  • UK Government restrictions on travel
  • You being unable to travel due to sickness and/or isolation 

You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. *You can move an attraction ticket up to 3 times, with the flexibility to move bookings no later than 24 hours before your arrival time.

This guarantee applies to all standard and multi-attraction tickets but is not currently applicable to premium tickets.

*Multi-attraction tickets are valid for 90 days from the date of your first attraction visit. You can move the ticket up to 3 times within the 90 days. 

Book with confidence now

Health