COVID-19 – INFORMATION FOR GUESTS

We're Open!

We are excited to announce that  The Blackpool Tower Circus, The Blackpool Tower Eye and The Blackpool Tower Dungeon are now open!

We are yet to confirm a re-opening date for The Blackpool Tower Ballroom.

Since we closed in March, we’ve been working tirelessly to make sure that we can welcome you back in the safest way possible.

Our team of health and safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority. ​Some of the measures may be clearly visible to you from the moment you arrive at the attraction and others require consideration from our guests to help ensure everyone has a magical visit. Please click here to find out more.

We are excited to be able to bring back the magic for you and your family, please see below for queries and existing and future bookings.

Booking your visit

Ensure you have a pre-booked time slot.

As we reopen, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. The best way to do this is to ensure that all of our visitors are pre-booked, including those with passes, already in possession of tickets or wishing to use a promotional voucher.

Please head to our tickets page to pre-book your entry or purchase tickets.

 

Multi Attraction Tickets

When purchasing a multi-attraction ticket, the time and date selected will be the reservation for the attraction website you are booking on.

To book a date and time for another attraction on combinations tickets, please visit your booking portal by signing in online or via your confirmation email.

 

We're Good to Go!

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that The Blackpool Tower meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure our visitors have a safe and enjoyable visit. 

For more information head to https://www.visitengland.com/covid-19-travel-advice 

NHS COVID-19 Smartphone App – QR check-in points

From the 24th September you will be able to find NHS QR ‘check-in’ code posters at key points around our attractions. These QR posters can be scanned on the NHS COVID-19 smartphone App. This QR check-in service is optional and for people who do not have a smartphone, or do not want to use the NHS COVID-19 App, we will continue to manually record lead guest information (including via our booking systems).

You are encouraged to scan the NHS QR code with your smartphone on arrival at our attractions, hotels and when entering one of our seated restaurants (not required in our takeaway food outlets). If you choose to log-in using the official NHS QR code, you do not need to provide your contact details by any other route. However, we will still offer a ‘manual’ option for recording your contact details (lead person only), for people who do not have a smartphone or do not want to use the NHS COVID-19 App.

FACE MASKS

Where mask wearing is required, any guests over the age of 11* without a valid exemption will not be permitted to ride or enter any enclosed buildings without a mask.**

This is in line with recent updated UK Government advice and regulations across England. We encourage all our guests to help protect themselves and each other when visiting our attractions.

* Children under 11, people with certain health conditions and people with a disability are exempt. 

** Guests who simply do not wish to wear a mask will now be refused boarding or entry into enclosed buildings. In those areas such as F&B seated areas guests will be allowed to remove their masks to consumed food and beverages when seated.

The Rule of Six

In line with updated advice from the UK Government which became law on the 14th September we encourage all guests to adhere to the latest guidance and not visit or meet in groups of more than six people* to help protect themselves and each other when visiting our attractions. We will continue to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus.

As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.

Our attractions already provide an extensive range of COVID-safe measures, designed to ensure a happy and safe experience for all guests and staff – more information can be found here.

We ask all those who visit our attractions to observe closely both Government and our own Merlin guidelines on maintaining a safe distance between guests and to maintain good hygiene practices. We ask that if they or any family member display any symptoms of COVID-19, they postpone their visit.

Guests who repeatedly and wilfully refuse to comply with social distancing or group sizes will be asked to leave our attraction.

[Guests should look at individual attraction websites for further information and updates.

*Government exemptions our outlined here

FAQs

Anyone wishing to visit, including Annual Passholders will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing.

Read some of our Frequently Asked Questions below.

Information for guests looking to book tickets and those with existing tickets

I already have a Flexi-Ticket, how do I pre-book entry?

Pre-booking your visit online is essential for all guests as we have reduced our capacity to allow for social distancing. You need to pre-book a date and time of your choosing in advance. Book your time slot here.

I am an annual pass holder, how do I pre-book entry?

Merlin Annual Passholders can click on the below links and pre-book entry for £1 per Passholder. Every passholder in attendance must pre-book their admission and present both the reservation and their valid Pass at the entrance. Under 3s must also pre-book admission. Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

Annual Pass Entry Reservation

I have an existing Standard or Fast Track ticket what should I do?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

I have an existing VIP Experience booking, what should I do?

If you have booked one of these experiences AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). Once the attraction re-opens, you can visit on a date of your choosing. For these experiences please contact our Guest Experience Team on 01253 62242 - This number will take you to our call centre where there could be a wait of up to 30 minutes. For a quicker response, please contact us on our Facebook Page  @TheBlackpoolTower.

How do I redeem my existing Blackpool Combination tickets?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Please refer to the time slot booking instructions below for each ticket type.

When purchasing a multi-attraction ticket, the time and date selected will be the reservation for the attraction website you are booking on.

To book a date and time for another attraction on combinations tickets, please visit your booking portal by signing in online or via your confirmation email.

 

GUEST QUESTIONS

When will you reopen?

We are delighted to confirm that are now open and can't wait to welcome you back! 

Is it safe to reopen?

The health and safety of our guests and team is always our number one priority. In line with recent Government guidelines, our teams have implemented numerous measures to ensure the safety and well-being of our guest. Alongside this, our attraction has been awarded the VisitEngland ‘We’re Good to Go’ charter mark. We ask anyone visiting our attraction to observe all guidelines and signage in place at the attraction.

Do I need to wear a face covering? 

From 8th August all guests will be required to wear a face covering when visiting our attraction. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.

What new measures will I see on my visit to your attraction?

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Keeping You Safe page. 

Why do I need to book online? 


We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction. 

Will your toilets be open and how will you ensure they are safe?

Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day

I have booked a ticket and it’s for a date when you are now reopened – but I don’t want to visit /my flight has been cancelled / I am on the NHS shielding list. What are my options?

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. However, we understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, or if it’s unsafe for you to travel you may require to change the date/time of your visit to our attraction. Please contact our Guest Experience team on 01253 62242 - This number will take you to our call centre where there could be a wait of up to 30 minutes. For a quicker response, please contact us on our Facebook Page  @TheBlackpoolTower. They will be happy to discuss your options.  If you have booked through a third party, please contact them to discuss your booking.

I’m not sure when I want to visit/I already have an open dated ticket. Can I arrive at the attraction at any time?

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact Guestservices.theblackpooltower@merlinentertainments.biz If you have booked through a third party, please contact them to discuss your booking.

Why have you got Temperature Checks? And what if I have a condition or disability

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter.  In this event we will gladly re-book your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

Can I still visit your attraction from an area subject to local lockdown?

We ask any guests visiting our attraction from an area subject to local lockdown to follow the relevant government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

More information can be found here: www.gov.uk/government/publications/local-lockdown-guidance-for-social-distancing

I am planning an overnight visit to your attraction and am visiting from an area subject to local lockdown, is this allowed?

The Government has issued new advice on holidays in England if you are travelling to or from an area subject to local Coronavirus restrictions. If you are affected by a local restriction, please familiarise yourself with the latest Government guidance to help protect fellow guests and our employees. Please contact Guest Services should you need to amend your booking.

I’ve already booked my tickets for Monday 14th and will be in a group of six or more, what should I do?

In line with updated advice from central Government, from 14th September we encourage all our guests to help protect themselves and each other when visiting our attractions and adhere to Government guidance around not meeting in groups of more than six people*.

As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.

*Government exemptions are outlined here

We understand that you may not be able to now visit due to these new restrictions. If this is the case please contact our customer services team to discuss moving or changing your booking.