COVID-19 – INFORMATION FOR GUESTS

COVID 19 UPDATE

16.10.2020  Further to the latest updates from the UK Government on the response to the COVID-19 coronavirus outbreak, The Blackpool Tower remains OPEN. In line with government guidance we are however yet to confirm a re-opening date for The Blackpool Tower Ballroom.

Our existing stringent COVID safety measures will remain in place and as an additional precaution from Saturday 17th October we will be carrying out temperature checks on all of our guests.
Further information on our safety measures can be found here.

If you have pre-booked a visit to the attraction and would rather change your tickets to a new date, please contact  Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date.

The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions. Please review the FAQs below to find out more about how we are working to keep you safe during your visit.

FREQUENTY ASKED QUESTIONS

Is The Blackpool Tower open?

We can confirm we remain OPEN with our existing stringent safety and hygiene measures in place following Lancashire’s move to Tier 3. 

I live in an area outside of Lancashire’s Tier 3 area, can I still visit?

If you live in a Tier 1 or Tier 2 area, Government guidance advises that you should avoid travelling into a Tier 3 area.

If you have tickets and need to change to a new date please contact Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

I live in an area under Tier 3 restrictions, am I able to visit?

Government guidance advises you should avoid travelling outside of your own Tier 3 area, if you are within the designated Tier 3 Lancashire area, you are still able to visit.

However if you have tickets and would rather change to a new date please contact Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

Can I visit with others who are not in my household? What do I do if I have pre-booked tickets with others not in my household?

In line with government guidance, you may only visit our attractions with people from your own household or support bubble, up to a maximum of 6 people.
As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.
We ask all those who visit our attractions to observe closely both Government and our own Merlin guidelines on maintaining a safe distance between guests and to maintain good hygiene practices. 

If you have already pre-booked your tickets with others who are not in your household please contact  Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and we will assist you. 

Do I need to pre-book my visit?

Yes, all visits will need to be booked online in advance. This includes annual pass holders and those with promotional vouchers, flexi tickets, unused bookings from during our closure and those with complimentary tickets. You can book tickets and find out more here.

Do I need to wear a face covering? 

In line with government guidance, all guests are required to wear a face covering when visiting our attraction, unless exempt. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors.  Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.

What new measures will I see on my visit to your attraction?

We have implemented an extensive range of safety measures across the attractions. For more details, please see our Keeping You Safe page. 

I have booked a ticket and it’s for a date when you are now reopened – but I am unable to visit. What are my options?

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment. However, we understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus, or if it’s unsafe for you to travel you may require to change the date/time of your visit to our attraction.

Please contact our Guest Experience team on 01253 622242 - This number will take you to our call centre where there could be a wait of up to 30 minutes. For a quicker response, please contact us on our Facebook Page  @TheBlackpoolTower. They will be happy to discuss your options.  If you have booked through a third party, please contact them to discuss your booking.

I’m not sure when I want to visit/I already have an open dated ticket. Can I arrive at the attraction at any time?

No, pre-booking is essential as we have significantly reduced the daily ticketed capacity of our attraction to allow for social distancing and the best possible experience. All guests will need to pre-book their tickets online. If you already have a ticket, you will still need to book into a time slot online here.

What do I do if one of my family is ill at the last minute?

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact Guestservices.theblackpooltower@merlinentertainments.biz If you have booked through a third party, please contact them to discuss your booking.

Why have you got Temperature Checks? And what if I have a condition or disability

Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter.  In this event we will gladly re-book your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing. Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.

How can I use the NHS Covid-19 smartphone app during my visit?

From the 24th September you will be able to find NHS QR ‘check-in’ code posters at key points around our attractions. These QR posters can be scanned on the NHS COVID-19 smartphone App. This QR check-in service is optional and for people who do not have a smartphone, or do not want to use the NHS COVID-19 App, we will continue to manually record lead guest information (including via our booking systems).

You are encouraged to scan the NHS QR code with your smartphone on arrival at our attractions, hotels and when entering one of our seated restaurants (not required in our takeaway food outlets). If you choose to log-in using the official NHS QR code, you do not need to provide your contact details by any other route. However, we will still offer a ‘manual’ option for recording your contact details (lead person only), for people who do not have a smartphone or do not want to use the NHS COVID-19 App.

Are you recognised by VisitEngland's 'Good To Go' Scheme?

Yes, we have been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that The Blackpool Tower meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure our visitors have a safe and enjoyable visit. 

For more information head to https://www.visitengland.com/covid-19-travel-advice 

 

existing tickets & passholder faqs

I have an existing Standard or Fast Track ticket what should I do?

If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Book your time slot here.

I have an existing VIP Experience booking, what should I do?

If you have booked one of these experiences AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). Once the attraction re-opens, you can visit on a date of your choosing. For these experiences please contact our Guest Experience Team on 01253 622242 - This number will take you to our call centre where there could be a wait of up to 30 minutes. For a quicker response, please contact us on our Facebook Page  @TheBlackpoolTower.

How do I book to visit using my Combination ticket?

When purchasing a multi-attraction ticket, the time and date selected will be the reservation for the attraction website you are booking on.

To book a date and time for another attraction on combinations tickets, please visit your booking portal by signing in online or via your confirmation email.

I am an annual pass holder, how do I pre-book entry?

Merlin Annual Passholders will need to prebook their visit here: Annual Pass Entry Reservation

Every passholder in attendance (including under 3s) must pre-book their admission and present both the reservation and their valid Pass at the entrance. Please be advised that regular exclusion dates apply as per your Pass terms and conditions.