COVID-19 – INFORMATION FOR GUESTS

COVID 19 UPDATE

Updated 26.11.2020

Following the latest update from the UK Government on its response to COVID-19 and the planned move of Blackpool into Tier 3 from December 2, The Blackpool Tower will continue to remain temporarily closed. 

When we re-open, pre-booking your visit online is essential for all guests (including passholders). If you have pre-booked tickets, your tickets are valid until 31 May 2021. Please either click the link on your tickets to change your date, or get in touch with our team to amend your existing bookings on Guestservices.theblackpooltower@merlinentertainments.biz.  

The health and safety of our guests and staff is always our number one priority.

Please keep checking our website and social media channels for the latest information. 

Thank you for your co-operation and understanding. 



 

FREQUENTY ASKED QUESTIONS

Why is The Blackpool Tower closed?  

Following the latest update from the UK Government on its response to COVID-19 and the planned move of Blackpool into Tier 3 from December 2, The Blackpool Tower will continue to remain temporarily closed. 

When will you reopen?   

We will reopen as soon as we are able to do soIf you have pre-booked tickets, your tickets are valid until 31 May 2021. Please either click the link on your tickets to change your date or get in touch with our team to amend your existing bookings on Guestservices.theblackpooltower@merlinentertainments.biz 

Please keep checking our website and social media channels for the latest information. 

I wish to discuss my booking with a member of your Guest Experience Team. 

Please get in touch with our team at Guestservices.theblackpooltower@merlinentertainments.biz 

I have pre-booked tickets, can I change these to a new date or get a refund? (Includes promotional tickets, tickets purchased from The Blackpool Tower and via any authorised 3rd party sellers)  

If you have booked a ticket and our attraction is closed, your ticket is valid until 31 May 2021. If you purchased your ticket after 9th October 2020 please use the link on your ticket to rearrange your visit. 

If you purchased your ticket before 9th October 2020 please get in touch with our Guest Experience Team on Guestservices.theblackpooltower@merlinentertainments.biz  including your name and booking number in the email, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries. 

Please keep checking our website and social media channels for the latest information. 
Please note that due to social distancing measures, our capacities have been reduced, meaning tickets may sell out on select dates.