COVID-19 – INFORMATION FOR GUESTS

We're Open!

We are excited to announce that The Blackpool Tower Eye and The Blackpool Tower Dungeon are now open!

We are yet to confirm re-opening dates for The Blackpool Tower Ballroom and Blackpool Tower Circus.

Since we closed in March, we’ve been working tirelessly to make sure that we can welcome you back in the safest way possible.

Our team of health and safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority. ​Some of the measures may be clearly visible to you from the moment you arrive at the attraction and others require consideration from our guests to help ensure everyone has a magical visit. Please click here to find out more.

We are excited to be able to bring back the magic for you and your family, please see below for queries and existing and future bookings.

Booking your visit

Ensure you have a pre-booked time slot.

As we reopen, we need to manage our capacity to ensure everyone has a safe and enjoyable visit. The best way to do this is to ensure that all of our visitors are pre-booked, including those with passes, already in possession of tickets or wishing to use a promotional voucher.

Please head to our tickets page to pre-book your entry or purchase tickets.

We're Good to Go!

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that The Blackpool Tower meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure our visitors have a safe and enjoyable visit. 

For more information head to https://www.visitengland.com/covid-19-travel-advice 

FACE MASKS

Due to changes to the law it will now become compulsory for all guests* above the age of 11 to wear a face covering at The Blackpool Tower.

The law will require compliance from Saturday 8th August. 

* Children under 11, people with certain health conditions and people with a disability are exempt. 

 

Do guests have to wear face masks / coverings?

Guests over the age of 11* will be required to wear a face covering/mask in order to go on a number of rides and rollercoasters and within any indoor space including queues, gift shops, indoor rides and indoor attractions. This advice is in line with recent updated UK Government regulations across England which will come in to place from the 8th August https://www.gov.uk/coronavirus. We are continuing to monitor this guidance closely. We encourage all our guests to help protect themselves and each other when visiting attractions.

* Children under 11, people with certain health conditions and people with a disability are exempt. 

 

Why have you now changed the masks / coverings ride age from 6 to 11?

We have amended our exemption age from 6 years to 11 years to fall in line with Government guidance. Our previous exemption age of 6 years old was determined based on comparisons with other organisations that were also mandating face coverings prior to any Government guidance in settings other than for public transport. With the Government now providing clarity on exemptions for the wearing of face coverings in a range of new settings, for consistency and ease of understanding for our guests and staff we have considered it appropriate to adjust our age threshold accordingly.

We are continuing to monitor Government guidance closely and this can be viewed here https://www.gov.uk/coronavirus. We encourage all our guests to help protect themselves and each other when visiting attractions.

Please note, children under 11, people with certain health conditions and people with a disability are exempt. 

 

Will you make people wear face masks/face coverings in your gift shop (on exiting a ride/attraction) and retail spaces.

Guests over the age of 11* should bring and wear a suitable face covering where possible when entering or exiting via one of our retail or gift shops. This advice is in line with current UK Government regulations for retail spaces in England from the 24th July https://www.gov.uk/coronavirus, which we are monitoring closely. We encourage all our guests to help protect themselves and each other. 

* Children under 11, people with certain health conditions and people with a disability are exempt. 

 

I have a condition or disability; do I have to wear a face mask?

We understand that some guests may have certain health conditions and disabilities that may mean they cannot wear a face covering when visiting. If you have any concerns, please contact our customer services team at this email address guest.enquiries@madame-tussauds.com before your visit to ensure we can provide the correct assistance on an individual basis.