Terms of Use

WEBSITE ACCEPTABLE USE POLICY

Blackpool Tower

 

TERMS OF USE - WEBSITE ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and Blackpool Tourism Ltd under which you may access our website: www.theblackpooltower.com (“our site”). This policy applies to all users of, and visitors to, our site.

By using our site, you accept and agree to comply with all the terms outlined in this policy, which supplements our general Terms of Website Use.

www.theblackpooltower.com is a site operated by Blackpool Tourism Ltd (referred to as "we" or "us"). We are registered in England and Wales under company number 1729327 and our registered office is at:

Number One Bickerstaffe Square, Talbot Road, Blackpool, Lancashire, FY1 3AH

PROHIBITED USES

You may use our site only for lawful purposes. You must not use our site:

• In any way that breaches applicable local, national, or international laws or regulations.
• For unlawful or fraudulent purposes, or with any unlawful or fraudulent intent or effect.
• To harm or attempt to harm minors in any way.
• To send, knowingly receive, upload, download, use, or reuse any material that does not comply with our content standards (see below).
• To transmit or facilitate the sending of unsolicited or unauthorised advertising or promotional material (spam).
• To knowingly transmit any data or upload materials containing viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful code designed to damage or disrupt software, hardware, or data.

You also agree:

• Not to reproduce, duplicate, copy, or resell any part of our site in contravention of our Terms of Website Use.
• Not to access without authority, interfere with, damage, or disrupt:
• Any part of our site;
• Any equipment or network on which our site is stored;
• Any software used in the provision of our site; or
• Any equipment or network or software owned or used by a third party.

 

INTERACTIVE SERVICES

We may offer interactive services on our site, including but not limited to:

• Chat rooms
• Bulletin boards
• Photo and video galleries
• Social media feeds
• Customer service chat facilities

Where interactive services are provided, we will inform you whether the service is moderated and what form of moderation is in place (e.g. human or automated).

We will assess any risks to users—particularly children—when using such services and will determine whether moderation is appropriate. However, we are under no obligation to monitor these services and expressly disclaim liability for any harm arising from misuse, whether or not a service is moderated.

Use of interactive services by minors is subject to parental or guardian consent. Parents should discuss online safety with their children, as moderation cannot guarantee protection. Children should be aware of the risks.

Where moderation is used, we will normally offer a method for users to contact the moderator with any concerns.

 

CONTENT STANDARDS

These standards apply to all material you upload to our site (“contributions”) and to any interactive services linked to it. The standards must be followed both in letter and spirit. They apply to each part of a contribution as well as to its whole.

Contributions must:

• Be accurate (where stating facts);
• Be genuinely held (where stating opinions);
• Comply with the law in the UK and the country from which they are posted.

Contributions must not:

• Contain defamatory content;
• Be obscene, offensive, hateful, or inflammatory;
• Promote sexually explicit material or violence;
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
• Infringe the intellectual property rights (including copyright, database rights, or trademarks) of others;
• Be likely to deceive or mislead others;
• Breach any legal duty to a third party, such as a duty of confidence or contract;
• Promote illegal activity;
• Threaten, abuse, or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety;
• Harass, embarrass, alarm, or annoy others;
• Be used to impersonate any person or misrepresent your identity or affiliation;
• Give the false impression that content originates from us;
• Encourage, promote, or assist any unlawful act (e.g. copyright infringement or computer misuse).

 

SUSPENSION AND TERMINATION

We will determine, at our discretion, whether there has been a breach of this policy. If a breach has occurred, we may take any action we consider appropriate, including but not limited to:

• Immediate, temporary, or permanent suspension of your access to our site;
• Removal of any content posted by you;
• Issuing a formal warning;
• Legal action for reimbursement of costs (including administrative and legal costs) incurred as a result of the breach;
• Further legal proceedings;
• Disclosure of relevant information to law enforcement authorities if necessary.

We disclaim all liability for actions taken in response to breaches of this policy. The above responses are not exhaustive, and we may take any action we reasonably deem necessary.

CHANGES TO THIS POLICY

We may update this acceptable use policy at any time by revising this page. Please check back regularly to ensure you are aware of any changes, as they are legally binding on you. Some elements of this policy may also be superseded by provisions published elsewhere on our site.

 

BOOKING CONDITIONS

Guests are admitted to The Blackpool Tower attractions subject to the attraction regulations, available at the admissions desk. A copy can be provided upon request.

Opening Times & Attractions

Please refer to www.theblackpooltower.com for current opening times. Blackpool Tourism Ltd will make every effort to ensure that as many attractions as possible are available during opening hours. However, we reserve the right to alter or change the programme of attractions, including closures, if deemed necessary. All height, age, and other relevant safety restrictions still apply.

Ticketing & Contracts

A binding contract is created when the final stage of the online booking process is completed. Tickets purchased via this website are non-transferable and cannot be resold or passed to a third party. All guests must hold a valid ticket for entry, which must be retained throughout your visit.

Tickets are issued by Blackpool Tourism Ltd. This contract and any associated matters are governed by English law.

Pre-Booked Tickets

A fast-track system may be in operation during peak periods (e.g. October Half Term). At other times, all guests must join the standard queue.

Age Definitions

• Child tickets: valid for ages 1 to 14 years inclusive
• Adult tickets: required for ages 15 years and over
• Under 3s: enter The Blackpool Tower Eye and The Blackpool Tower Dungeon free of charge
• Under 5s: not permitted in the Dungeon (recommended age is 10+)
• Children under 11 months: enter The Blackpool Tower Circus free of charge and will not be allocated a seat

Ticket Validity

Open-dated tickets are not valid for special events. Tickets purchased online are discounted and must be booked at least 24 hours in advance. For on-the-day prices, please visit the website. All tickets are non-refundable.

In the event of a breakdown or technical issue, Blackpool Tourism Ltd reserves the right to transfer tickets to another date or offer access to an alternative attraction within the building.

The Blackpool Tower Eye is weather-dependent and may close at short notice for health and safety reasons. Tickets remain valid for a single use within 90 days of the original booking. No refunds will be issued in such cases.

Disabled Access Tickets

Guests purchasing disabled access tickets will be asked to provide proof of disability, such as a valid Blue Badge or a letter from the Department for Work and Pensions (DWP) accompanied by photographic ID. For full details, please visit the Disability Policy section on www.theblackpooltower.com.

 

CONDUCT & SAFEGUARDING

Blackpool Tourism Ltd does not knowingly permit entry to any person who:

• Is a convicted child sex offender
• Is subject to the notification requirements of the Sexual Offences Act 2003
• Is under a Sexual Risk Order, Child Abduction Notice, or any similar safeguarding restrictions

We reserve the right to:

• Refuse admission
• Remove any person (and accompanying party members) whose behaviour may affect the safety or enjoyment of other guests or staff
• Do so without refund

This applies across all attractions operated by Blackpool Tourism Ltd.

 

AFTERNOON TEA GIFT VOUCHERS – THE BLACKPOOL TOWER BALLROOM

By purchasing an Afternoon Tea Gift Voucher, you or the recipient will be entitled to a full afternoon tea experience in the iconic Blackpool Tower Ballroom. Vouchers are available to print immediately upon purchase.

Includes:

• All-day entry to the Blackpool Tower Ballroom
• Full afternoon tea served at a reserved table for 90 minutes
• Live music by our resident organists
• Panoramic views of the historic sprung dancefloor

Vouchers are valid for 12 months from the date of purchase. The date of visit must be booked in advance and is subject to availability. We regret that preferred dates may not always be available.

Gift vouchers are non-refundable, non-transferable, and cannot be exchanged for cash or used in conjunction with any other offer.

Please check www.theblackpooltower.com for Ballroom opening hours, which may vary due to seasonal changes or private events.

 

ACCESSIBILITY & DIETARY REQUIREMENTS

All accessibility information is available at www.theblackpooltower.com.

If you or your guests have any food allergies or intolerances, please contact Guest Services at least 5 days prior to your visit. We offer afternoon teas that are vegan or free from gluten and/or milk ingredients upon request. However, please note:

• We may not be able to fulfil requests received with less than 5 days’ notice
• While we take steps to reduce cross-contamination, allergens are present in our kitchens

For assistance, please contact:
📧 guestservices.theblackpooltower@blackpooltourism.co.uk

 

PRIVACY POLICY

Privacy Notice

Blackpool Tourism Ltd. is committed to upholding its core values, including the protection of individual privacy. As the operator of this attraction, we fully acknowledge and support your right to privacy and have implemented appropriate measures to ensure your personal data is secure.

As a provider of leisure and tourism services in the UK, Blackpool Tourism Ltd. acts in various capacities — as an employer, service provider, business partner, and customer contact point. Our registered office is located at [Insert Blackpool Tourism Ltd. registered address].

This Privacy Notice outlines how Blackpool Tourism Ltd. and its affiliated companies (collectively referred to as “we”, “our” or “us”) collect, use, and disclose personal information. Please read this Notice carefully as it contains important information about how we process personal data and your legal rights. This Notice does not override any contractual terms (e.g. Wi-Fi usage or annual passes) or other rights under applicable data protection laws.

We may update this Privacy Notice periodically to reflect legal or operational changes. Where appropriate, we will notify you of any significant updates, for example, by email or through a notice on our website. We recommend checking back regularly to stay informed of any changes.

The entity within Blackpool Tourism Ltd. that initially collects your data will act as the Data Controller. Other group companies may also act as Data Controllers if they control or process your data.

To exercise your rights or contact us regarding data protection matters, please refer to the relevant contact section at the end of this Notice.

 

When We Collect Your Data

We collect personal information directly when you:

• Visit and browse our websites
• Complete online forms to book visits
• Fill out surveys
• Subscribe to services
• Opt into marketing communications
• Purchase tickets or passes
• Book by telephone
• Visit our attractions (e.g., CCTV footage)
• Access attraction Wi-Fi
• Make hotel reservations
• Submit feedback or complaints
• Request additional information

We may also receive personal information from:

• Family members or legal guardians
• Promotional partners
• Payment processors or merchants

We do not knowingly collect personal information from children under the age of 13 for marketing without appropriate parental consent, in line with legal requirements.

 

What Personal Information We Collect

Contact & Booking Information
This includes your name, address, phone number, email, date of birth, and social media profile name.

Payment Details
When you make purchases, we may collect financial information such as bank details, card numbers, and security codes.

Purchasing & Marketing Data
We collect your purchase and visit history, marketing preferences, and device data such as IP address, browser type, session history, and cookie identifiers.

Where required by law, we will request your explicit consent for electronic marketing. Otherwise, we may rely on our legitimate interests for non-electronic or permitted marketing communications. You may opt out of marketing at any time via provided unsubscribe links or by contacting us directly.

We may also personalise content and advertising based on your previous interactions. This is referred to as profiling. More on this is covered below.

 

Profiling and Automated Processing

While we do not use automated decision-making (i.e., decisions made entirely by machines), we do use profiling techniques to tailor our marketing efforts. Profiling allows us to predict your interests and show you relevant content, offers, or services. We only profile where we have the appropriate legal basis, including your explicit consent if special category data is involved.

Artificial Intelligence (AI) tools may also be used to:

• Assist in analysing emails or feedback you provide
• Route support queries via chatbots (you will be notified beforehand)
• Enable support functions from trusted suppliers
• Provide business insights and enhance operational efficiencies
• Translate or summarise meeting content in hybrid or virtual meetings

AI use is always aligned with the original purpose for which your data was collected and complies with data protection laws.

 

System, Application, and Physical Security Information

We may collect technical and behavioural data such as:

• IP address
• Browser/device data
• Geographic location
• Website interaction history
• Customer service communications (calls, emails, chats)

Security-Related Information:

• CCTV footage for safety and asset protection
• Bodycam recordings by staff (where applicable)
• Biometric data, such as facial recognition for ride photos or security
• Photographs, e.g., for passes or promotional use
• ANPR (Automatic Number Plate Recognition) for vehicle monitoring

If any information we collect is deemed “special category data,” we will only process it where legally justified, and with appropriate safeguards.

 

Why We Collect Your Data

We may use your personal data to:

• Provide requested products, services, or information
• Administer bookings and customer support
• Process payments
• Send you marketing or offers based on your interests
• Personalise your online or in-attraction experience
• Ensure safety and security at our sites
• Fulfil legal obligations and protect our business interests
• Maintain business continuity and improve services
• Enable reporting, forecasting, and strategic planning
• Manage risks, audits, insurance, and compliance
• Analyse trends and create business insights
• Comply with governance, legal, or regulatory requirements
• Defend legal claims or exercise our rights

 

Legal Bases for Processing Personal Data

We rely on one or more of the following legal grounds to process your data:

1. Contractual necessity – where processing is required for delivering our services or fulfilling a contract.
2. Legal obligation – to meet statutory or regulatory requirements.
3. Vital interests – in emergency scenarios affecting individual safety.
4. Legitimate interests – where it helps us operate effectively without overriding your rights.
5. Consent – where required, particularly for marketing or special category data.

 

Children's Privacy

Blackpool Tourism Ltd. takes special care when collecting information from children under 13. Where applicable, we:

• Inform and/or obtain consent from a parent or guardian
• Limit the amount and type of data collected
• Allow parental access and deletion requests, where permitted by law

 

Sharing Your Data

Your information may be accessed or shared with:

• Blackpool Tourism Ltd. staff and contractors (only as necessary)
• Affiliated companies within the Blackpool Tourism Ltd. group
• Professional service providers (e.g., IT support, auditors, legal advisors)
• Customer service and marketing platforms (e.g., Salesforce, Zendesk, Experian)
• Attraction partners (e.g., ride photography providers)

We may also disclose data when:

• Required by law or government authorities
• Needed to enforce a contract or defend our legal rights
• In connection with business restructuring, mergers, or acquisitions

All third parties are contractually obliged to handle your data securely and in accordance with this privacy notice and applicable laws.

 

International Data Transfers

Where personal data is transferred outside the UK or EU:

• We ensure the destination country has adequate data protection (Article 45 GDPR), or
• We implement appropriate safeguards, such as Standard Contractual Clauses (Article 46 GDPR)

 

Contact Us

To exercise your rights (e.g. access, rectification, erasure, objection), or for any questions related to this Privacy Notice, please contact:

Data Protection Officer
Blackpool Tourism Ltd.
Email: xxxx

Your Rights

The following rights can be exercised directly or, in certain cases, through an authorized agent and are determined by local legislation as set out below.

To exercise your data subject rights, including Subject Access Requests, please complete the request form.

For further information on what data subject rights are offered, please refer to the below:

RIGHT	WHAT THIS MEANS
Access	You can ask us to: confirm whether we are processing your personal data; give you a copy of that data; provide you with other information about your personal data such as what data we have, what we use it for, who we disclose it to, whether we transfer it abroad and how we protect it, how long we keep it for, what rights you have, how you can make a complaint, where we got your data from and whether we have carried out automated decision making or profiling, to the extent that information has not already been provided to you in this notice.
Rectification	You can ask us to rectify inaccurate personal data. We may seek to verify the accuracy of the data before rectifying it.
Erasure/Right to be forgotten	You can ask us to erase your personal data, but only where:  it is no longer needed for the purposes for which it was collected; or  you have withdrawn your consent (where the data processing was based on consent); or it follows a successful right to object (see 'Objection' below); or it has been processed unlawfully; or it is necessary to comply with a legal obligation which Blackpool Tourism Ltd is subject to. We are not required to comply with your request to erase your personal data if the processing of your personal data is necessary: for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims, in relation to the freedom of expression or for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes. In the context of marketing, please note that we will maintain a suppression list if you have opted out from receiving marketing content to ensure that you do not receive any further communications.
Restriction	You can ask us to restrict (i.e. keep but not use) your personal data, but only where: its accuracy is contested (see 'Rectification' above), to allow us to verify its accuracy; or  the processing is unlawful, but you do not want it erased; or  it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise or defend legal claims; or  you have exercised the right to object, and verification of overriding grounds is pending. We can continue to use your personal data following a request for restriction, where: we have your consent; or  to establish, exercise or defend legal claims; or to protect the rights of another natural or legal person.
Portability	You can ask us to provide your personal data to you in a structured, commonly used, machine-readable format, or you can ask to have it 'ported' directly to another Data Controller, but in each case only where: the processing is based on your consent or the performance of a contract with you; and the processing is carried out by automated means.
Objection	You can object to any processing of your personal data which has our 'Legitimate Interests' as its legal basis (see Appendix 2 for further details), if you believe your fundamental rights and freedoms outweigh our Legitimate Interests.  Once you have objected, we have an opportunity to demonstrate that we have compelling Legitimate Interests which override your rights, however this does not apply as far as the objections refers to the use of personal data for direct marketing purposes.

Please note the following if you do wish to exercise these rights:

• We take the confidentiality of all records containing personal data seriously, and reserve the right to ask you for proof of your identity if you make a request.
• We will not ask for a fee to exercise any of your rights in relation to your personal data, unless your request for access to information is unfounded or excessive, in which case we will charge a reasonable amount in the circumstances.
• We aim to respond to any valid requests within one month unless it is particularly complicated or you have made several requests, in which case we aim to respond within three months. We will let you know if we are going to take longer than one month. We might ask you if you can help by telling us what exactly you want to receive or are concerned about. This will help us to action your request more quickly.
• Local laws may provide for additional exemptions, in particular to the right of access, whereby personal data can be withheld from you in certain circumstances, for example where it is subject to legal privilege.
• You also have the right to complain to your supervisory authority (further details of which are set out in our Complaints section below)

Retention of Personal Information

We retain your personal data for as long as needed, or permitted, based on the reason we obtained it (consistent with applicable law and to support legitimate business purposes). When deciding how long to keep your personal data, we consider whether we are subject to any legal obligations (e.g., any laws that require us to keep records for a certain period before we can delete them) or whether we have taken any legal positions (e.g., issued any legal holds or otherwise need to preserve the information). Rather than delete your data, we may also deidentify it by removing identifying details. If we deidentify the data, we will not attempt to reidentify it.

Security

Blackpool Tourism Ltd has implemented safeguards that are intended to protect the confidentiality of your personal information and we are a "PCI DSS" (The Payment Card Industry Data Security Standard) approved organization. 

You may, from time to time, access links to or other websites operated by third parties (e.g. competition providers, industry news sources, sales portal, feedback surveys etc). Please note that this privacy notice only applies to the personal information that we collect from or about you and we cannot be responsible for personal information collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third-party terms and conditions or policies.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. 

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies. These cookies are likely to be analytical/performance cookies or targeting cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You can opt-out of optional cookies which you can exercise by using the consent banner when you first visit one of our attraction's webpages.

Contact and complaints

If you have any queries or complaints about our collection, use or storage of your personal information, or if you wish to exercise any of your rights, please contact our Data Protection Team - email Data.Protection@blackpooltorurism.co.uk  or write to: 

Data Protection Officer

Blackpool Tourism Ltd

Number One Bickerstaffe Square, Talbot Road, Blackpool, Lancashire, FY1 3AH

We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information.

You also have a right to lodge a complaint with your national data protection supervisory authority at any time. 

In the UK, the supervisory authority for data protection is the ICO (https://ico.org.uk). We do ask that you please attempt to resolve any issues with us first, although you have a right to contact your supervisory authority at any time.  

For any other queries or complaints not relating to data protection, please refer to the attraction's "Contact Us" link at the bottom of this page.

Information on Joint Controllership

In certain specific instances, as set out below, this attraction acts as a Joint Controller of your personal data with Blackpool Tourism Ltd (hereinafter "MAOL"), which is also part of the Blackpool Tourism Ltd and whose registered office is at Number One Bickerstaffe Square, Talbot Road, Blackpool, Lancashire, FY1 3AH (hereinafter, for convenience, collectively referred to as the "Joint Controllers").

As of the date of publication of this privacy notice, this attraction operates under joint controllership with MAOL its Customer Relationship Management (CRM) platform. For further information on this relationship, please refer to the privacy notice on the Blackpool Tourism Ltd website.

APPENDIX 1 - Glossary

Consumer: means an individual who will, who has, or who is purchasing tickets for an Attraction or using Blackpool Tourism Ltd websites, goods or services, or participating in a prize draw/competition or Blackpool Tourism Ltd experience.

Data Controller: means a natural or legal person which determines the means and purposes of processing of personal data.

Data Subject: means an individual whom the personal data is about.

EEA: means the European Economic Area.

GDPR: means the General Data Protection Regulation 2018.

ICO: the Information Commissioner's Office regulates the processing of personal data by all organisations within the UK.

Legitimate Interests: this is a ground which can be used by organisations as a lawful basis of processing, for example where personal data is used in ways that could reasonably be expected, or there is a compelling reason for the processing.

Member States: means those countries which are part of the European Union.

Data Privacy Framework: means a framework which has been adopted to protect the rights of those individuals whose data has been transferred to the US.

Profiling: means to analyse your personal data in order to evaluate your behaviour or to predict things about you which are relevant in an entertainment context, such as how likely you are to attend a certain event that we host.

Special Categories of Data: means any personal data relating to your health, genetic or biometric data, criminal convictions, sex life, sexual orientation, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership.

Service Providers: these are a range of third parties to whom we outsource certain functions of our business. For example, we have service providers who provide / support 'cloud based' IT applications or systems, which means that your personal data will be hosted on their servers, but under our control and direction. We require all our service providers to respect the confidentiality and security of personal data.

APPENDIX 2 - Details of Processing of Guest Data

At Blackpool Tourism Ltd, depending on the attraction we will rely upon the following lawful basis for our data processing. 

Purpose for processing	The lawful basis we rely on
Service Delivery To provide guests with the products, services or information you request from Blackpool Tourism Ltd, and for related purposes such as delivering customer service, handling queries and complaints, establishing and maintaining contractual relations.   For some of our attractions, we also offer a Premium and VIP Experience package. For these packages, we may need to contact you to obtain additional information to provide the best experience for your visit. This may include whether your visit is for a special occasion such as a birthday, personal requirements such as dietary or accessibility needs and if you have any special requests such as to bring along props or banners.	Blackpool Tourism Ltd will process your personal data in accordance with its legal obligations and legitimate interests to deliver its services to you.
Operating Competitions, Prize Draws and other Promotions To administer competitions and rewards to our guests we may use our website and social media accounts	It is necessary for Blackpool Tourism Ltd to use your personal data to perform our obligations in accordance with any contract that we may have with you or where it is in our legitimate interest to use your personal data to enable us to administer a Blackpool Tourism Ltd competition or promotion effectively and fairly in line with our own business practices.
Payment Services   To operate electronic payment processes	We have legal and regulatory obligations to ensure that we process certain personal data when facilitating payment transactions.
Photography and Film Some attractions offer photography services during your visit.  Where relevant for publishing appropriate internal or external communications or publicity or marketing material including via social media in appropriate circumstances;	The company also has a legitimate interest in promoting and marketing its brand, whether to prospective employees or prospective customers, both of which support the Company's immediate and long-term business goals and outcomes.      Guests have the option to purchase their own photographs at certain attractions. Notices are in place where photography services are in operation.
Deliver marketing communications by email, offers and newsletters to you To deliver marketing communications, offers and newsletters to you .	Blackpool Tourism Ltd will rely upon your explicit consent to send you marketing material. All of Blackpool Tourism Ltd marketing correspondence has the option for you to ‘unsubscribe’ from our communications, at any time.    For our German attractions, in accordance with Section 7, Paragraph 2 of the Act Against Unfair Competition)
To deliver marketing to guests and prospective leads on social media  Blackpool Tourism Ltd and its third party partners may show you advertising on social media, that is tailored to you.   If you are a user of social media, Blackpool Tourism Ltd may ask the third-party providers of those platforms to find other registered users of their services who share similar interests and characteristics to you, which will be based on information that the third party holds about you and other registered users of its platform. This is known as advertising to a ‘lookalike’ audience advertising because Blackpool Tourism Ltd are seeking to advertise to other people who ‘look like’ you. This advertising method is based on data that you as user of social media have provided to the platform independently and is also dependent upon the privacy settings you have associated to your social media account.  (for more information click here)	All Facebook users have the opportunity to set their preferences for their marketing options.  Where we use your personal data to display online personal advertising to you, we rely on the consent or our legitimate interests to promote our website and services and/or attractions to you. We will only share your Personal Data with the third-party providers of any social media platform so that we can advertise our available services to you when you use those platforms only where you have provided your consent or where it is otherwise in our legitimate interests to do so in order to promote Blackpool Tourism Ltd services.
Safety, security and preventing and detecting inappropriate or unlawful activities Safety and security including the use of CCTV at our attractions; satisfying the Company's regulatory or other obligations preventing, detecting and investigating a wide range of activities and behaviours and liaising with regulatory authorities	Some of this processing is necessary for the compliance with legal obligations to which the Company is subject including health and safety laws, our duty of care and regulatory laws to which the Company is subject. Additional processing is necessary for the purpose of the legitimate interests pursued by the Company. The Company has a legitimate interest in ensuring that its business, guests, employees and systems are protected and that action is taken to mitigate risk and to prevent and detect matters which may put the Company or its business or stakeholders at risk.   This includes carrying out risk assessments; detecting and preventing crimes or criminal activity or other unlawful or unethical activity; ensuring that only appropriate employees are engaged in our business; and ensuring compliance other legal or regulatory requirements placed upon us or related official guidance. It also includes providing ways to report conduct or compliance issues and the appropriate consideration and investigation of matters drawn to the Company's attention.  It also includes facilitating, controlling and restricting access to appropriate locations and systems. To be effective these must be monitored and kept up to date. Effective business protection is important for business continuity and to protect the Company's reputation. This supports the Company's immediate and long-term business goals and outcomes.
ANPR Recognition Some of our attractions have automatic number place recognition in place to monitor entry to our car park facilities	Depending on local laws, we will rely upon consent, performance of a contract or legitimate interest to process this information.
Business information protection Protecting the private, confidential and proprietary information of the Company, its employees, its guests and third parties	This processing is necessary for the purpose of the legitimate interests pursued by the Company. The Company has a legitimate interest in ensuring that its business, guests, employees and systems are protected.  This includes protecting our assets and the integrity of our systems; and detecting and preventing loss of confidential and proprietary information. This is also important to comply with our obligations to our guests and staff to protect their information.  Effective business protection is important for business continuity and to protect the Company's reputation. This supports the Company's immediate and long-term business goals and outcomes.
Legal compliance Complying with laws and regulation applicable to the Company	This processing is necessary for the compliance with legal obligations to which the Company is subject including those laws set out.
Commercial transactions or outsourcing Planning, due diligence and implementation in relation to a commercial transaction or service transfer involving the Company that impacts on your relationship with the Company through our CRM systems.	Some of this processing is necessary for the compliance with legal obligations to which the Company is subject. Additional processing is necessary for the purpose of the legitimate interests pursued by the Company. The Company has a legitimate interest in managing its business operations in the most effective way. The Company needs to make decisions relating to the future of its business in order to preserve its business operations or grow its business or maximise efficiency and effectiveness.  In the event that the Company makes a decision to outsource a function or acquire or transfer a business or part of a business the Company and the third party with whom the Company is seeking to transact each have a legitimate interest in ensuring that the services offered to guests are upheld throughout any transition period. Business change programmes and transformation support business continuity and improvement and support the Company in achieving its long-term business goals and outcomes.
Business reporting For business operational and reporting documentation such as accounting, auditing, insurance, compliance assessments, business development requirements, management and operational reporting, in accordance with business growth and operational activities	Some of this processing is necessary for the compliance with legal obligations to which the Company is subject including statutory Company reporting obligations and corporate governance requirements. Additional processing is necessary for the purpose of the legitimate interests pursued by the Company. The Company has a legitimate interest in managing its workforce and operating its business, ensuring appropriate governance and controls are in place and to measure and report on financial management and business performance.  This includes appropriate preparation of management information reports; financial accounts and other reports including in relation to HR metrics such as retention or attendance; reporting for internal and external governance; and liaising with third parties such as investors or finance providers. Effective management information and reporting is important for effective management of the business, risk management and decision making. This supports business continuity and is important to support the Company's long-term business goals and outcomes.
Stakeholder management To operate the relationship with other third parties such as suppliers including disclosure of information to data processors for the provision of services to the Company	The Company also has a legitimate interest in ensuring that it can engage with suppliers effectively and that suppliers can access the information they need to provide the service for which they have been engaged. Effective communication with and engagement of suppliers is important for business continuity and improvement. This supports the Company's achievement of its immediate and long-term goals and outcomes.
Communication and public relations Where relevant for publishing appropriate internal or external communications or publicity material including via social media in appropriate circumstances;	This processing is necessary for the purpose of the legitimate interests pursued by the Company. The Company has a legitimate interest in communicating effectively with its workforce, guests and other stakeholders as well as carrying out appropriate business development activity.  That includes giving information to the workforce or, where appropriate guests, other stakeholders or the wider market about relevant business activities, plans or projects. That can include making reference to those of our staff who are involved in the relevant matters being communicated above.  Effective employee, guest and other stakeholder communication and engagement contributes to attraction and retention of high calibre employees, development and retention of guest relationships, strong business performance, business growth and maintaining and enhancing the Company's reputation. This supports the Company's immediate and long-term business goals and outcomes.
Complaints, claims and litigation To enforce our legal rights and obligations, and for any purposes in connection with any complaint or legal claim made by, against or otherwise involving you	This processing is necessary for the purpose of the legitimate interests pursued by the Company.  The Company has a legitimate interest in protecting its organisation from breaches of legal obligations owed to it and defending itself against litigation. This is needed to ensure that the Company's legal rights and interests are protected appropriately, to protect the Company's reputation and to protect the Company from other damage or loss.  This is important to protect the business of the Company and ensure its continued success and growth. This supports the Company's immediate and long-term business goals and outcomes.
Legal or regulatory disclosures To comply with lawful requests by public authorities (including without limitation to meet national security or law enforcement requirements), discovery requests, or where otherwise required or permitted by applicable laws, court orders, government regulations, or regulatory authorities (including without limitation data protection, tax and employment), whether within or outside your country;	This processing is necessary for the compliance with legal obligations to which the Company is subject where there is a legal obligation to disclose information or a court or other legal order to provide information is in place. Where not legally required, processing is necessary for the purpose of the legitimate interests pursued by the Company. The Company has a legitimate interest in co-operating with relevant authorities, government bodies or regulators for the provision of information where appropriate. The Company wishes to maintain its reputation as a good corporate citizen and to act ethically and appropriately in all the countries in which it does business.   This encourages compliance and high standards of business practice and protects the Company's reputation. This supports the Company's immediate and long-term business goals and outcomes.
Analytics & Monitoring To understand how you and others use our services, for analytics and modelling and to create business intelligence and insights and to understand economic trends	Blackpool Tourism Ltd has a legitimate interest in using analytics to enhance and improve guest experience. Blackpool Tourism Ltd uses cookies to monitor interaction between guests and its website.

 

 

 

TRESPASS INJUCTION - High Court Injunction

Blackpool Tourism Ltd has obtained a High Court injunction to deter unauthorised access into any of its attractions. 

Following several instances of repeated and reckless trespass at some of its properties, Blackpool Tourism Ltd was granted an injunction at the High Court of Justice in London on 10^th August 2018.

In respect of its properties within England and Wales, the injunction applies to the three named individuals on the Court Order, together with those who trespassed with them but remain unidentified, as well as any person that may attempt to trespass in the future.

The three named individuals, and those unidentified associates, are also forbidden from entering any of Blackpool Tourism Ltd properties worldwide without written prior permission.

Blackpool Tourism Ltd takes matters regarding safety and security extremely seriously and will continue to ensure that robust measures are in place to protect our visitors, employees and properties, in order to deter other individuals and groups from engaging in dangerous or reckless activities of this nature.

Full details of the Court Order, and a list of all the properties to which it applies worldwide, can be found in the supporting documentation set out below.

 

REGULATIONS

The Blackpool Tower (TBT) together with its owner, Blackpool Tourism Ltd, places great importance on the safety of its visitors and the memorable experience they should take with them from their time on the Resort.

In order to achieve this, the following Regulations will be strictly enforced.

1. THE BLACKPOOL TOWER IS PRIVATE PROPERTY. Only persons authorised by TBT are permitted to sell or offer for sale any items to visitors within the building. The sale of tickets/vouchers by anyone other than TBT is strictly prohibited. Court proceedings will be pursued against anyone in breach.
2. You are permitted to enter TBT on the assumption that you are doing so in the knowledge that you are required to adhere to these Regulations. You will not be allowed on if you display any behaviour which gives rise to a reasonable belief that you will not comply with these regulations.
3. Once you have entered the building, if you do not comply with these Regulations or we believe, with reasonable cause, that you have not complied with them, we (The Blackpool Tower personnel or a Police Officer) will remove you from the building. If you refuse to leave, you will be deemed to be trespassing and we may use reasonable force to remove you. If you are ejected from the building, you will have no right to a refund.
4. TBT will endeavour to ensure that as many attractions as possible are available for use by visitors. We may, however, without refund or compensation, change the operating hours of the building in its entirety or any part of it; close the building in its entirety or any part of it; temporarily restrict the number of persons having access to the building or any part of it; and/or suspend or cancel any attraction or entertainment programme, due to capacity, inclement weather, power failure, special events or any other circumstances or grounds which are judged to be necessary to ensure the safety of guests and staff.
5. TBT accepts no responsibility for any loss and/or damage however it arises (including that which might arise because of any breach of contract) including any distress, inconvenience or anxiety caused during the course of any attraction undertaken and/or during evacuation from such an attraction in the event of breakdown.
6. You must not use threatening, abusive or insulting words or behave in a manner, which, in the opinion of any member of TBT staff, has caused, or is likely to cause, harassment, alarm or distress to any other person or which in any way is likely to provoke such behaviour from another.
7. You are not allowed to display any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting.
8. You must be always dressed appropriately whilst in the building – this includes wearing a top and shoes If you are wearing clothing that is indecent or likely to cause offence in any way, you will not be allowed entry.
9. Smoking (including of e-cigarettes) is prohibited within the TBT
10. If you behave in a manner which will or is likely to endanger the safety of another, you will be escorted from the building. The climbing of, or standing upon, fences, barriers, walls, ride structures, or buildings is strictly prohibited for this reason.
11. All attractions, amusements and other facilities must only be used in accordance with any written rules, regulations or guidelines or verbal instructions given by the operator.
12. You must have a valid Admission ticket to enter the attractions, and entry must be by valid or lawful means. Admission tickets must be retained as proof of payment; any member of TBT staff may request to see tickets at any time.
13. Admission tickets are non-transferable, non-exchangeable, non-refundable and void if altered. They are not valid for special events that require a separate admission charge.
14. No child or children under the age of 15 will be admitted to the building unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must always remain under the control or supervision of an adult.
15. No weapon, firearm, explosive, noxious gas or liquid or any other substance or article which can or may be used to cause harm to another or damage to property can be brought into the building.
16. No alcohol or intoxicant or any drugs falling under the misuse of drugs act 1971 may be brought into the building.
17. If we reasonably believe you are in possession of any item as detailed above (in 15 and 16), we (The Blackpool Tower personnel or Police Officer) reserve the right to search you.
18. Disability Awareness Dogs are welcome at the TBT but must be kept under close control at all times. No other dogs or pets of any other kind are allowed in the building.
19. Certain premises within The Blackpool Tower are authorised to sell alcohol in accordance with the Licensing Act 2003. Any alcohol purchased at one of these premises must be consumed on the premises or where the premises have an external guest area, within the boundaries of this area, as authorised by the act.
20. From time to time TBT or other authorised parties carry out photography and/or video recording in The Blackpool Tower, which may feature visitors. Entry to the building is deemed acceptance of these Regulations, and you therefore agree that TBT or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with TBT or such authorised party (as the case may be).