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Frequently Asked Questions

General

Opening times & prices

What are the opening hours?

How much are tickets?

I have a voucher, can it be used?

Can I use Tesco Clubcard vouchers?

Do you offer concession / student prices?

Tickets & Annual Passes

I have not received my print at home tickets?

How do I book a school or group visit?

How does the BIG Ticket work?

I have a Merlin Annual Pass, can I pre-book?

My Annual Pass has been lost/stolen, what do I do?

Do you offer a discount for guests with a disability?

On the day

How do I get to the Tower?

Is there parking nearby?

Is there full wheelchair access?

Where are the toilets?

Where can I get food from?

Is The Blackpool Tower Free?

Opening times & prices answers

What are the opening hours?
The Blackpool Tower is open daily from 10am and closed Christmas Day. Please see our opening times page for more information.

How much are tickets?
We offer tickets for individuals, families, groups and much more. Please see our ticket prices page for further information.

I have a voucher, can it be used?
Each voucher has specific conditions with visit date restrictions, please read the voucher carefully. No two offers can be used with each other and cannot be used for combination tickets or advanced bookings. please visit the voucher terms and conditions page for additional information

Can I use Tesco Clubcard vouchers?
We accept Tesco Days Out Attraction tickets for The Blackpool Tower Eye, The Blackpool Tower Circus or The Blackpool Tower Dungeon.
We no longer accept the part-pay vouchers (i.e. those to the value of £5, £10 etc).

Clubcard Attraction Tickets for The Blackpool Tower Circus must be exchanged at the ticket desks for a specific Circus show, these are distributed on a first-come first-served basis.

Do you offer concession / student prices?
We do not offer concession or student prices, however if you book online you will receive a discount on our walk-up rates.

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Tickets & Annual Passes answers

I have not received my print at home tickets?
With a reference number you can still collect your tickets on the day, alternatively contact 0871 222 9929.

Calls cost 10p per minute plus network extras

How do I book a school or group visit?
To book a School or Group trip please call our dedicated Schools and Groups team on 0871 282 9236.

Calls cost 10p per minute plus network extras

How does the Blackpool BIG Ticket work?
The Blackpool BIG Ticket is our ultimate combination ticket gaining you entry to all 7 of our Blackpool attractions (The Blackpool Tower Eye, Dungeon, Circus, Ballroom & Jungle Jim’s, Madame Tussauds and SEA LIFE). Tickets are available from £32.60 and are valid for 90 days. Or if you're planning on just visiting The Blackpool Tower, the Tower Ticket may be for you, with entry to the 5 Blackpool Tower attractions (The Blackpool Tower Eye, Dungeon, Circus, Ballroom & Jungle Jim’s)

I have a Merlin Annual Pass, can I pre-book?
As with all Merlin Entertainments attractions, there is no pre-booking available. We are aware that our Circus shows have limited capacity and are working on a solution.

My Annual Pass has been lost/stolen, what do I do?
Return to the attraction that issued the Annual Pass for a replacement card. There will be a £10 re-issue fee per pass.

Do you offer a discount for guests with a disability?
If you are able to provide evidence of your disability (e.g. blue/orange badge, award letters or similar), you will be able to visit the various attractions at the full rate, with one carer being admitted free of charge.

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On the day answers

How do I get to The Blackpool Tower?
The Blackpool Tower is situated in the centre of Blackpool on the Promenade. Visit our How to get here page for more information.

Is there parking nearby?
The Blackpool Tower doesn’t have its own Car Park; however there is plenty of parking nearby. Visit our How to get here page for more information.

Is there full wheelchair access?
Guests who use a wheelchair can visit everywhere within The Blackpool Tower attraction with the exception of the Ballroom balconies. Please visit our Disabled Policy page for more information.

Where are the toilets?
There are toilets situated in each of the attractions as well as on Level 5 at the back of The Burger Kitchen.

Where can I get food from?
The Blackpool Tower Burger Kitchen is open 7 days a week.
The Blackpool Tower Coffee Company is open 7 days a week. On the Sea View Terrace.
For those visiting The Ballroom, Afternoon Tea’s, sandwiches and light snacks are available from the tea bar.
For those visiting Jungle Jim’s a selection of cakes and light snacks are available from the Harbourside Café.

Is The Blackpool Tower Free?
For the very first time The Blackpool Tower is now free to enter!
Here you can wander round this beautiful building, watch people dancing from The Ballroom balconies (for a small nominal charge), look out over the Comedy Carpet from the Sea View Terrace, as well as visiting the Intergalactic Games Zone, The Eye & The Dungeon shops and The Blackpool Tower Burger Kitchen.
We do charge for entrance to each of our attractions and tickets can be purchased from the admissions desks.

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Blackpool Tower Eye

Does the weather affect the opening of The Blackpool Tower Eye?

Blackpool Tower Eye answers

Does the weather affect the opening of The Blackpool Tower Eye?
If the wind is above 45mph then we have to close The Eye for health & Safety purposes. Don’t worry though; your tickets are valid for 90 days from day of purchase.

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Blackpool Tower Dungeon

How often do the Dungeon tours happen?

Are there any height restrictions?

Can I take food or drink into the Dungeon?

Can I spend the day in the Dungeons and go on the rides that I liked again, or is there a time limit?

Can you use cameras within the Dungeon?

Can pregnant women visit the Dungeon?

Is the Dungeon accessible for guests with a disability?

Blackpool Tower Dungeon answers

How often do the Dungeon tours happen?
The tours start approximately every 15 minutes.

Are there any height restrictions?
To ride Drop Dead: Drop ride to Doom you have to be taller than 1.2 meters and it is not recommended for pregnant women, people with heart conditions or bad backs. Some areas have strobe lighting, but you will be warned before reaching these areas.

Can I take food or drink into the Dungeon?
No food or drink can be consumed in the Dungeon.

Can I spend the day in the Dungeons and go on the rides that I liked again, or is there a time limit?
Your ticket is for a tour and due to the set-up of the Dungeon shows, you will not able to re-enter the Dungeon. The tour lasts approximately 1 hour.

Can you use cameras within the Dungeon?
No, flash photography is not permitted in the Dungeon.

Can pregnant women visit the Dungeon?
Yes, however, the tour is approximately 1 hour long and Drop Dead: Drop ride to Doom is not recommended for pregnant women. This will be at the discretion of the individual concerned.

Is the Dungeon accessible for guests with a disability?

  • Due to the size of the show rooms, a maximum of two guests requiring the use of a wheelchair or one requiring a mobility scooter can be permitted per tour.
  • The tour is fully wheelchair accessible up to show nine, when the actors request customer assistance and take the guest down in the lift for the final show.
  • Drop Dead: Drop ride to Doom – guests must be able to maneuver themselves into the seat and support their head unaided, as there is only a crash bar and no other harness. - Guests who cannot fulfill this criteria will be directed into the gift shop instead.
  • There is a toilet with disabled access located within this attraction.

For more information please visit The Blackpool Tower Dungeons website.

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Blackpool Tower Circus

Are there spaces for guests with a wheelchair?

Are pushchairs allowed in the Circus?

Blackpool Tower Circus answers

Are there spaces for guests with a wheelchair?
8 wheelchairs.

Are pushchairs allowed in the Circus?
Pushchairs/buggies are not permitted into the arena; however they can be left in the buggy park, on the ground level.

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Jungle Jim's

Is there a height/age restriction?

Do under 3's go free?

Timed sessions

Can adults enter the play equipment?

Do children need to wear socks when using the equipment?

Jungle Jim's answers

Is there a height/age restriction?
Children under the age of 15 and under 4ft 9 (90cms) can use the equipment.

Do under 3's go free?
All children (aged 0 – 14 years) wishing to use the play equipment must pay.

Timed sessions
Due to the huge popularity of this attraction, we operate set timed sessions. Sessions will be colour coded and will last for up to one hour. One entry per child. Tickets must be exchanged for a wristband.

Can adults enter the play equipment?
Merlin excludes adults from the equipment to comply with the Child Protection Act. Parents or guardians can supervise their children from the green walkways in Jungle Jim’s.

Do children need to wear socks when using the equipment?
Yes, to prevent friction burns and possible infection. If needed, socks can be purchase for 50p at Jungle Jim’s reception.

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Take to the dance floor (Photo: Visit Lancashire)

Take to the dance floor
Photo: Visit Lancashire
(click image for a larger version)

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The Promenade Blackpool Lancashire FY14BJ United Kingdom Phone: 01253 622 242